2008 Woodie Awards
Outgoing caller ID provided
Meghan O'Dea
Issue date: 11/2/06 Section: News
- Page 1 of 1
By Meghan O'Dea
Staff Reporter
UTC telephone service has recently provided outgoing caller ID for university phone numbers, according to Monty Wilson, assistant vice chancellor of information and technology.
Prior to the update, he explained, "All UTC outgoing calls showing only the (423) 425-1757 number as the UTC caller ID number, a number that could not be used to return a call."
Now the on-campus number from which someone calls is the one that appears of the recipient's caller ID.
This development has made some on campus very happy, like Natasha Romanova, a Moscow junior.
"I think that it's a great thing that the university finally changed the phone system," she said. "It was terrible when I would receive a call and not know who it's from. [I'd] just know that it was from campus."
She added, however, that the change has not made a huge impact on her calls home.
Romanova's calls to home in Russia simply appear as a "private number," no matter what caller ID number UTC provides.
She said the upgrade has been nice for many international students, though, pointing out that many international students cannot get cell phones and instead call from their home phones.
"It's nice for their friends to be able to tell who is calling them," she said.
For others, the update has caused complications. The admissions department relied on the old system to channel all calls to the front desk.
Yancy Freeman, director of undergraduate admissions, said, "It could create some issues for me, but overall, it's a good thing."
He said he felt it was good for students and many faculty members, but as far as admissions is concerned, the new system creates complications when prospective students and their parents try to return calls to traveling staff.
Often, admissions staff travel to schools for recruitment purposes and are not able to receive calls.
When that specific staff member is not needed to answer a prospective student's question, another admissions worker can field the call.
But presently, the new caller ID system is giving the staff an extra challenge in connecting callers with other admissions workers.
UTC telephone service is very excited to be able to offer UTC's population with, "the service expected from a modern phone system," Wilson said.
Staff Reporter
UTC telephone service has recently provided outgoing caller ID for university phone numbers, according to Monty Wilson, assistant vice chancellor of information and technology.
Prior to the update, he explained, "All UTC outgoing calls showing only the (423) 425-1757 number as the UTC caller ID number, a number that could not be used to return a call."
Now the on-campus number from which someone calls is the one that appears of the recipient's caller ID.
This development has made some on campus very happy, like Natasha Romanova, a Moscow junior.
"I think that it's a great thing that the university finally changed the phone system," she said. "It was terrible when I would receive a call and not know who it's from. [I'd] just know that it was from campus."
She added, however, that the change has not made a huge impact on her calls home.
Romanova's calls to home in Russia simply appear as a "private number," no matter what caller ID number UTC provides.
She said the upgrade has been nice for many international students, though, pointing out that many international students cannot get cell phones and instead call from their home phones.
"It's nice for their friends to be able to tell who is calling them," she said.
For others, the update has caused complications. The admissions department relied on the old system to channel all calls to the front desk.
Yancy Freeman, director of undergraduate admissions, said, "It could create some issues for me, but overall, it's a good thing."
He said he felt it was good for students and many faculty members, but as far as admissions is concerned, the new system creates complications when prospective students and their parents try to return calls to traveling staff.
Often, admissions staff travel to schools for recruitment purposes and are not able to receive calls.
When that specific staff member is not needed to answer a prospective student's question, another admissions worker can field the call.
But presently, the new caller ID system is giving the staff an extra challenge in connecting callers with other admissions workers.
UTC telephone service is very excited to be able to offer UTC's population with, "the service expected from a modern phone system," Wilson said.
